Crossbeam

At Crossbeam, we have a different approach, a proven approach to deploying network security. One that helps business consolidate and optimize their security infrastructure. The basis of our solution is our open adaptable software and hardware platform (X-Series) that has already transformed hundreds of enterprise customer security networks and over 70 fixed and mobile carrier/service providers.

The X-Series is a high performance “network-in-a box” or virtual infrastructure capable of running any security application from 5Gbps all the way to 150Gbps. The difference? Customers can choose the best-in-class security applications they want to run on the X-Series. The adaptable nature of the platform means that customers can easily provision new applications, change out old ones or scale performance without touching any part of the network architecture.

If you are interested in joining a team with a challenging and rewarding environment, then Crossbeam is the right place for you. An equal opportunity employer with competitive compensation and benefits, Crossbeam is always looking for qualified individuals in all disciplines, and around the world, to join our team.

If you do not see a current opening that matches your qualifications, we still encourage you to send your resume to jobs@crossbeam.com.

Please reference the job title when submitting a resume.

We are hiring in the following areas:

Product Development (No Agencies Please):
Diagnostic Engineer – Boxborough, MA
Hardware Design Engineer (PCB) – Boxborough, MA
Principal Hardware Design Verification Engineer (FPGA) – Boxborough, MA
Senior/Principal Software Engineer – Flow Management – Boxborough, MA
Chassis Operations Software Engineer – Boxborough, MA
Senior/Principal Software Engineer – Fabric Switching – Boxborough, MA
Software Engineer, Applications – Boxborough, MA
SQA Performance Test Engineer – Boxborough, MA
Principal Diagnostics Engineer – Boxborough, MA
Linux Software Development Engineer – Boxborough, MA

Sales Representatives and Systems Engineers:
Sales Representatives – California, Chicago Area, Dallas Area, Mid-Atlantic Region, Southern Region, UK, France
Systems Engineers – San Fransisco, Chicago, Mid-Atlantic, Germany, India
Account Development Representative – Boxborough, MA

Client Services:
Professional Services Consultant – Boxborough, MA
Senior Technical Support Engineer – EMEA – desired location Czech Republic, France, Germany, or Poland
Senior Technical Support Engineer (1st Shift, 2nd Shift, 3rd Shift) – North America – desired location Boxborough, MA
CASP (Crossbeam Accredited Services Partner) Program Manager – TBD (Boxborough, MA Preferred)

Training:
Senior Technical Trainer – Boxborough, MA

Manufacturing:
Principal Manufacturing Test Engineer – Boxborough, MA

Diagnostics Engineer

Diag engineer position responsible for developing diagnostics package at the system and board level for current and next generation Crossbeam products. This engineer would provide systems design to define diagnostic requirements to fulfill both engineering and production objectives. The individual will work with the Crossbeam product development community to determine requirements, execute functional documentation, coding, integration test, and training/transfer of diagnostics package to operations for production test.

The preferred candidate will have experience defining diagnostics with hardware designers, implementing system exercisers, and providing progress reports.

Desired experience and skills include:

Task reporting including scheduling
Good oral & written communication
Intel Architecture
Linux O/S environments
C/C++ & scripting
Microcode/assembler level programming
Experienced with network processor technologies
Network/telecom/datacom gear experience
Ethernet – Phy/Mac layer technologies

Crossbeam develops high performance security application equipment for major enterprise and carrier networks. The products employ state-of-the-art data-com and computer technologies that are both custom and standard product operating in the 100’s of gigabit range. The individual will develop excellent exposure to high performance security equipment and play a contributing role within a privately held high growth company selling product to the security market and additional market applications with excellent growth.

The position will report to the director of hardware development and work cross-functional within the engineering and manufacturing operations departments.

Education Required:
BSEE/CS or equivalent, MSEE/CE/CS a plus

Experience Required:
5 – 10 years Hardware Diags Development

Interested candidates should send resume to jobs@crossbeam.com

Hardware Design Engineer (PCB)

Crossbeam seeks a Principal Hardware Design Engineer responsible for current and next generation hardware product design. The individual must be capable of handling lead responsibilities for module design, must be motivated, self managed, and organized, to operate cross-functionally within engineering, operations, and all other departments within a small high growth company. A key attribute will be commitment to designing in quality and then executing in-depth DVT to insure product quality.

As a member of the hardware engineering team, this hardware engineer will contribute to hardware architecture, current and next gen product specification and development. Technologies include network processing, Intel Architecture, IPMI chassis management, storage, security and other data/network app’s.

Desired experience and skills include:

Project-task management including scheduling
Good oral & written communication
Leadership of small teams a plus
Electrical/Electronic circuit theory, signal integrity, emissions
Logic design, Verilog HDL, CPLD/FPGA technologies
PCB design, mechanical and thermal systems
Chassis and blade power subsystems
Experienced with network processor technologies
Network/telecom/datacom gear experience
Phy/Mac layer technologies – Ethernet
Intel Architecture a plus
Experience working with diagnostics packages
C, C++, scripting, Linux, general s/w knowledge is a plus

This position will report to the director of hardware development.

Education Required:
BSEE or equivalent, MSEE/CE/CS a plus

Experience Required:

1 – 10 yrs hardware design/development in data/telecom
Multiple positions are open for this job posting.

Interested candidates should send resume to jobs@crossbeam.com

Principal Hardware Design Verification Engineer (FPGA)

Crossbeam seeks a Principal Hardware Design Verification Engineer responsible for verification of current and next generation very large scale FPGA’s. The individual must be capable of handling lead responsibilities for verification, must be motivated, self managed, and organized, to operate cross-functionally within engineering, and other departments within a small high growth company. The individual must be committed to quality and working with a team to execute an in-depth DV test suite to insure designed-in quality.

As a member of the hardware engineering team, this DV engineer will contribute to design verification architecture, current and next gen product specification and development. A working knowledge of network protocols with technology implementations and large scale custom and commercial IP is required.

Desired experience and skills include:

Project-task management including scheduling and reporting.
Good oral & written communication
Leadership of small teams
C, C++, scripting, Linux, general s/w knowledge
Verilog/System Verilog
Networking protocols & technologies including Ethernet
Data path protocols: Interlaken, PCIe, SPI4, etc.
Phy/Mac layer technologies including Ethernet 1G/10G/40G
Altera & Xilinx FPGA technologies
Board level & system verification
Logic design using Verilog HDL a plus
Intel Architecture a plus
Experience working with diagnostics packages is a plus

This position will report to the director of hardware development.

Education Required:
BSEE or equivalent, MSEE/CE/CS a plus

Experience Required:
10–15 years hardware design/verification in data/telecom

Interested candidates should send resume to jobs@crossbeam.com

Senior/Principal Software Engineer – Flow Management

We have a position open for a top, self-motivated embedded software developer. The ideal candidate will have a strong background in TCP/IP –flow processing as well as prior experience developing for multi-core, multi-threaded environment.

Detailed Job Description:

The candidate will develop software for our security products. That will include any of the following responsibilities:

Develop and enhance embedded applications
Implement simulation software
Perform complex subsystem level unit tests
Write portions of design and functional specifications

Requirements & Skills:

C/C++, Linux kernel and Linux user-space development
Packet and flow processing application development
L2 and L3 Networking knowledge
Real-time event management; parallel processing; multi-core computer architectures
Prior experience developing for integrated multi-core SoC
Prior experience with new Intel chipsets architecture is a plus.
Excellent problem solving and troubleshooting skills
Ability to write clear and articulate functional and design specifications
GNU, CVS, BugZilla, GDB
Microsoft Office utilities; Word, Visio

Prior Experience:

Minimum of 5 years of C/C++ development.
Minimum of 8 years of system embedded development and other related disciplines.

Education Requirements:

BS/BA in Computer Science or equivalent

Interested candidates should send cover letter and resume to jobs@crossbeam.com

Chassis Operations Software Engineer

The X-Series is a high performance “network-in-a box” or virtual infrastructure capable of running any security application from 5Gbps all the way to 140Gbps. The difference? Customers can choose the best-in-class security applications they want to run on the X-Series. The adaptable nature of the platform means that customers can easily provision new applications, change out old ones or scale performance without touching any part of the network architecture.

We have a position open for a top, self-motivated embedded software developer. The ideal candidate will have a strong background in system health monitoring, alarm and fault management, performance monitoring and statistics, reporting, high availability, upgrades/install, and Linux kernel development.

Requirements & Skills:
The successful candidate must demonstrate experience in the following areas:

Real-time event management; fault/alarm management; parallel processing; multi-core computer architectures
Experience with network or device element management systems
Expertise in developing C/C++ code
Knowledge of SNMP
Development or operational experience on Linux
L2 and L3 Networking knowledge; understanding of TCP/IP
Knowledge of Firewall and IPS security applications is a plus
Experience with virtualization and virtual machine management a plus
Excellent problem solving and troubleshooting skills
Experience with Red Hat Enterprise Linux or other RPM-based Linux distribution a plus
Strong troubleshooting and debugging skills
Ability to write clear and articulate functional and design specifications

Education Required:
BS/BA in Computer Sciences or equivalent

Experience Required:
Minimum of 2 years of embedded software development in the areas described above

Interested candidates should send cover letter and resume to jobs@crossbeam.com

Senior/Principal Software Engineer – Fabric Switching

The candidate will develop software for our security products. That will include any of the following responsibilities:

Develop and enhance embedded applications
Implement simulation software
Perform complex subsystem level unit tests
Write portions of design and functional specifications

Requirements & Skills:

C, Linux kernel and Linux user-space development
L2 and L3 Networking knowledge
Large scale multi-processor embedded application design
Prior experience configuring Broadcom Ethernet switches
Familiarity with Broadcom SDK is required
Excellent problem solving and troubleshooting skills
Ability to write clear and articulate functional and design specifications
GNU, CVS, BugZilla, GDB
Microsoft Office utilities; Word, Visio

Prior Experience:

Minimum of 5 years of C/C++ development.
Minimum of 8 years of system embedded development and other related disciplines.

Education Required:

Minimum of BS in CS or equivalent

Interested candidates should send cover letter and resume to jobs@crossbeam.com

Software Engineer – Applications

The Crossbeam Applications Development team has a position open for a skilled, self-motivated ISV Applications Software Engineer. Application engineers are technical leaders of ISV application integration efforts. These efforts include kernel configuration, software package development, system engineering, debugging and performance tuning.

The ideal candidate will have a strong background in Linux and networking applications such as firewalls, IPS, and content gateways. Strong Python and BASH programming skills are required. Linux kernel development and C/C++ experience is needed, but does not require expert skills. The successful candidate must be familiar with software build procedures, makefile structures and tools as well as CVS and Git source control tools.

To excel in this position excellent inter-personal skills are required to create strong relationships with ISV partners and other groups within Crossbeam.

Requirements & Skills:

• Technical

Python, C/C++, scripting
Linux 2.4 thru 2.6 kernel and beyond
RedHat EL3/EL4/EL5/EL6 distributions
GNU, CVS, Subversion, Git, Bugzilla, GDB, KDB
POSIX, Sockets, threads
Linux system administration
L2, L3, L4 Networking knowledge; 802.x, TCP/IP, ARP, VRRP, HTTP, SMTP, SSH, SSL, ICAP, WCCP, etc.
Familiarity with Linux networking stack and network drivers
Experience configuring or operating network security applications such as Firewall, IPS, or web / content gateways.
Strong debugging skills

• General

Microsoft Office utilities; Word, Visio, Powerpoint, Excel
Good verbal and written communications skills
Ability to write clear and articulate functional and design specifications
Good knowledge of networking concepts and configurations
Excellent team player. Ability to interact with cross-functional teams.
Ability to manage multiple priorities and tasks in a dynamic work environment
Experience working with external partnerships a plus

Prior Experience:

Linux software development
Enterprise or Carrier class networking
API development
Makefile/build procedures
Experience with firewall, IPS, or other security applications a plus

Education Requirements:

BS/BA in Computer Science or equivalent

Interested candidates should send cover letter and resume to jobs@crossbeam.com

SQA Performance Test Engineer

We have a position open for a strong, self-motivated R&D Performance Test Engineer to develop Crossbeam’s Security platforms. Candidate must have a strong background in testing, networking and security skills. Experience with networking protocols and security applications are required.

Essential Functions:

Design, develop and execute performance tests based on industry standard techniques
The candidate will review product requirements and design/functional specifications to scope testing requirements, work with QA and development groups to develop test plans and strategies, provide feedback information and design new test cases.
The job requires creating automated tests scripts to reduce testing time.
Execute tests, review and report results, work with development groups to identify and resolve problems.
Perform load and capacity testing on systems to evaluate and characterize system behavior on 3^rd party network performance tools (such as Spirent Avalanche/Reflector, IXIA, etc.).
Exercises independent judgment to determine the methods and procedures for new assignments.
Communicate progress and escalate issues to management in a timely manner.

Requirements:

Working knowledge of security applications such as Firewall, IPS, Content Filtering.
Good knowledge of test methodologies like black-white box, integration, system testing.
Proficiency in scripting such as: TCL – Expect, Perl, or Shell scripting.
Experience working in a Linux environment.
Good knowledge of networking concepts and configurations.
Excellent team player. Ability to interact with cross-functional teams.
Good verbal and written communication skills.
Ability to manage multiple priorities and tasks in a dynamic work environment.

Highly Desirable Skills:

Past experience with “best-of-breed” security applications such as CheckPoint VPN-1/Firewall-1, IBM-ISS Provential IPS/IDS.
Experience in testing protocols, operating systems, security applications.
Experience in Network and/or Security Administration will be an advantage.
Experience with GUI automation tools such as Borland Silk.

Education:

BS or MS in computer science, computer engineering, or a related field.

Experience Required:

3-7 years relevant experience.

Interested candidates should send cover letter and resume to jobs@crossbeam.com.

Principal Diagnostics Engineer

Lead position responsible for developing diagnostics package at the system and board level for current and next generation Crossbeam products. This engineer would provide architectural vision to define diagnostic requirements to fulfill both engineering and production objectives. The individual will lead and work with the Crossbeam product development community to determine requirements, set direction, execute functional documentation, coding, integration test, and training/transfer of diagnostics package to operations for production test.

The preferred candidate will have prior experience defining system diagnostics architecture including system exercisers, leading small teams, and project reporting. The individual will be expected to have a vision, lead, and hands-on.

Desired experience and skills include:

Leadership of small diagnostics team
Project-task management including scheduling and project reporting
Good oral & written communication
Intel Architecture
Linux O/S environments
C/C++ & scripting
Microcode/assembler level programming
Experienced with network processor technologies
Network/telecom/datacom gear experience
Ethernet – Phy/Mac layer technologies

Interested candidates should send cover letter and resume to jobs@crossbeam.com

Linux Software Development Engineer

We are looking for an experienced software developer to be part of our platform engineering team. The successful candidate will design and develop software for our network security products as part large Crossbeam OS virtualization project. The position will involve significant work in the following areas: Linux network stack configuration and management, component and process availability monitoring, performance monitoring and statistics reporting. The position will include the following responsibilities:

Design new and re-structure existing Linux user-space and kernel modules and functions
Develop very high quality software specifications
Develop medium/high complexity modules of code

Requirements & Skills:

The successful candidate must demonstrate experience in the following areas:

Linux user space and kernel development
Expertise in developing embedded C/C++ code
Real-time event management; parallel processing; multi-core computer architectures
Knowledge of POSIX, Socket APIs, multi-threaded software
General knowledge of virtualization techniques and Linux technologies: XEN and KVM
L2 and L3 Networking knowledge; understanding of TCP/IP
L3 Routing, tunneling and IPv6 knowledge is a plus.
Experience with network device drivers in Linux or BSD
Knowledge of Firewall and IPS security applications is a plus
Experience with Free BSD user space environment is a plus
Experience with Red Hat Enterprise Linux or other RPM-based Linux distribution a plus
Excellent problem solving and troubleshooting skills
Ability to write clear and articulate functional and design specifications
Prior experience with Intel Xeon or multi-core MIPs processors is a plus.
GNU, CVS, BugZilla, GDB

Education Required:

BS/BA in Computer Science or equivalent

Interested candidates should send cover letter and resume to jobs@crossbeam.com

Sales Representative

Candidate Profile:

Security (antivirus,intrusion detection, web content filtering or firewall, intrusion prevention) and Networking background
Ability to work with partners/channels (50+ Reseller relationships established)
Aggressive, Hunter mentality
Track record of quota achievement
Stable work history
Work ethic, drive, intensity

Crossbeam partners:

Certified ISVs: Check Point, Imperva and Sourcefire
Resellers: Fishnet, Advent, Accuvent

Interested candidates should send cover letter and resume to jobs@crossbeam.com.

Systems Engineer

The Systems Engineer (SE) is responsible for supporting their assigned Account Manager and Regional Channel Manager with all technical elements of the sales process while selling Crossbeam solutions to potential customers and resellers. The Systems Engineers primary charter is to obtain solution closure within the sales cycle from the technical buyer, and to maintain account satisfaction with Crossbeam products.

Responsibilities:

Partner with Account Executives in a pre-sales capacity presenting Crossbeam products and services while developing designs and solutions aligned to the customer’s business requirements and IT priorities
Configuring Crossbeam products for evaluation and proof of concepts, as well as responding to all RFP/RFI requests and managing the on-site customer demonstration to obtain solution closure
Establish trusted advisory partnerships with key customers to define technology direction and adaptation of emerging technologies; perform effective technical opportunity analysis of accounts to know who the key solution decision makers are and maintain effective relationships with those key individuals
Participate as a Subject Matter Expert (SME) within the regional team providing engineering guidance in their area of specialization
Perform detailed high quality presentations to technical and executive audiences
Assist with technical trainings and updates to Channel Partners as needed
Enhance product and industry knowledge by participating in educational opportunities; maintain thorough Crossbeam product knowledge through new releases and product upgrades
Effectively balance independent projects while working collaboratively in a team environment and leading growth initiatives
Remain confident, energetic, and decisive asserting their duties as a System Engineer
Maintain knowledge of competitive products
Passion for customer service and success

Requirements:

The selected candidate must have a minimum 5 years of professional industry experience developing and designing large IP-based networks for enterprise Fortune 500 customers. The Engineer is required to have deep and extensive experience in the key technologies related to TCP/IP data protocols and IP routing and switching technologies and must be prepared to review this during the interview screening process. Knowledge and experience with network security products is strongly desired. Pre-sales experience is required. Qualifications also include:

BS/BA in Electrical Engineering or Computer Science, or equivalent is required
CCNP / CCIE or JNCIE Certification is preferred
Strong written and verbal communications skills are required for this role and the candidate should provide examples of their work on request
Advanced specialization skill in network security products, preferably Check Point Firewall & VSX, ISS Proventia or Sourcefire 3D system
Other industry certification such as CISSP is desirable
Ability to travel extensively throughout the assigned geographic region

Interested candidates should send resume to jobs@crossbeam.com.

Account Development Representative

Job Function/Purpose:

The Account Development Rep will be responsible for Suspect Qualification and setting qualified meetings for the field sales teams. They will work with the field sales team to help drive “qualified” opportunities into the pipeline.

Principal Duties and Responsibilities:

1. Drive “Qualified” Opportunities into the Pipeline – Utilize both marketing-driven and sales-driven suspect activity to drive qualified opportunities into the pipeline. This includes following up on all suspects that meet the criteria for the Account Development Group and focusing on converting them to qualified leads. This activity may include signing them up for a seminar or event; sending additional information; or closing for a meeting. Make sure that all follow up is documented and logged in the CRM system.

2. Field Follow Up and Communication – Work with the field as a representative of the group. Also, when following up on leads, keep open communication with the field to insure timely and complete follow up with a lead. Make sure that all follow up in documented and logged in the CRM system.

Minimum Qualifications:
4 year BS/BA degree with a mixture of 4+ years of experience in sales, telesales, and/or telemarketing. Excellent organizational and communication skills. Must have the ability to establish rapport and build demand over the phone. Must be able to work with all levels of management both inside and outside Crossbeam.

Skill Requirements:

Management Skills:

An ADG rep needs to be able to:

Make Good Business Decisions
Assist in Recruiting High Quality People
Assist in Developing People
Help in Motivating the Team
Managing and Measuring Work
Communicate Effectively
Perform in a Professional Manner
Solve Problems

Knowledge:

An ADG Rep needs knowledge about:

Crossbeam Systems
Internal Processes
Telesales / Telemarketing Calling Practices
Industry Best Practices

Personal Characteristics:

An ADG Rep needs to be:

Confident
Resourceful
Accountable
Good at Setting Priorities
Positive in Attitude
Honest
Hard Working

Operational Skills:

An ADG rep must be able to:

Suspect Qualification
CRM Usage
Account Penetration
Account Profiling
Work Effectively with other Departments

Interested candidates should send resume to jobs@crossbeam.com.

Professional Services Consultant

The Professional Services Consultant is responsible for delivering both pre-sales and post-sales activities as a part of a fast growing Global Services organization. The PS Consultant will work closely with the sales organization to develop and deliver professional services methodologies and offerings to ensure that Company’s solutions offerings are clearly mapped to the customer and prospect business needs.

Job Description:

Work with Sales and SEs to engage Professional services in the sales process
Assist Sales and PS Engagement Managers during pre-sales process in preparing and reviewing proposals, presentations and Statements of Work (SOW) for professional services engagements
Prepare, develop and execute detailed project implementation plan based on mutually agreed SOW with customers to achieve highest customer satisfaction
Perform day-to-day management of assigned project to ensure 100% success including customer satisfaction rating between 4-5.
Provide technical leaderships on assigned consulting projects to ensure 100% success in planning, designing, testing and implementation of company security solutions
Collaborate with sales, sales engineers, tech support, engineering and field consultants to develop best practices for successful delivery of assigned service engagements
Work with local Sales management to ensure consistent application of corporate professional services strategy and standards
Develop and enhance proper tools, policies and systems that provide for a scalable, consistent, efficient, effective and high quality delivery of PS services
Submit time and expense reports based on defined processes and procedures

Qualifications:

7+ years hands-on networking and/or network security architecture and implementation experience
5+ years technical leadership in a consulting and professional services organizations
Led network security design, implementation, and configuration projects
Firewall experience and certification on Check Point, Cisco PIX/ASA and others
Solid understanding of routing protocols, switching, QoS, WAN, wireless & VLAN technologies with ability to design and configure complex networks
Solid understanding of IDS, IPS, Content Filtering, Email Security, Penetration Testing, VPN technologies and Security Compliance
Security experience and/or certifications from Cisco, Websense, IronPort, Crossbeam, Check Point, ISS, RSA, F5, Blue Coat or Qualys
Industries certification such as CISSP, A+, SANS, GIAC a plus
VMware experience a plus
Excellent verbal and written communications skills required
Very strong customer-facing communication and presentation skills
Project management in IT security and telecom industry expertise a plus
This role requires to travel extensively to customer locations to provide pre-sales and on-site consulting service delivery and management
Bachelor’s degree in computer science, Engineering, or related discipline

Interested candidates should send resume to jobs@crossbeam.com.

Senior Technical Support Engineer – EMEA

Crossbeam Systems, Inc. offers a proven approach to deploying network security that meets the extreme performance, scalability and reliability demands of large enterprises, service providers and government agencies. Its adaptable software and hardware platform, the X-Series, provides an open architecture that integrates network processing with application processing to create a high-performance, fully virtualized security infrastructure.

As a member of the Crossbeam global support team, the Sr. Technical Support Specialist will provide direct support for operational networks and security applications, customer trials, as well as the deployment of the product in the field. This includes helping customers and other members of the support staff troubleshoot and analyze problems to ensure the customer success.

In this position, the Sr. Technical Support Specialist will set high standards for service quality, customer advocacy, and technical excellence. As a senior member of the Technical Support staff, this individual will be expected to gain a thorough understanding of Crossbeam products and network security solutions to support our global customer base.

Responsibilities include:

Representing the customer and the sales organization to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
Contributing to the development of standards for a problem tracking system and a technical support knowledge base.
Assisting customers in the installation and deployment of the Crossbeam product in both trial and operational networks.
Clearly identify, document and find solutions for customer issues and product problems.
Escalating critical customer situations to the appropriate level of management and engineering expertise.
Communicating technical issues and solutions to the engineering, SQA, sales, and support teams as well as to the customer base.
Some travel to customers sites is required

Experience/Requirements:

Ability to debug and reproduce hardware, software, and network problems including network performance and interoperability issues.
Experience with TCP/IP, UDP, DNS, NFS, SMTP, HTTP/HTTPS, and ARP.
Experience with security applications such as Check Point Firewall, Check Point VSX, ISS, Sourcefire, Websense, and Trend is a big plus.
Experience with firewall applications, VPNs, IPS/IDS, and other security solutions.
Hands-on LAN/WAN troubleshooting experience using network protocol analyzers and traffic generators such as the sniffer or similar product.
Working knowledge of Linux with the ability to configure, build, and maintain applications servers, and FTP servers, and web servers.
Experience with routing protocols such as BGP, OSPF, and RIP.
Experience using a CLI for device configurations as well as SNMP based network management system.
Must possess strong communication, interpersonal and leadership skills and have demonstrated a history of high-level achievement in cross-functional organizations.

Education:

BSEE/BSCS or equivalent technical industry experience.

Interested candidates should send resume to jobs@crossbeam.com

Senior Technical Support Engineer (1st Shift, 2nd Shift, 3rd Shift) – North America

Responsibilities include:

Representing the customer and the sales organization to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
Contributing to the development of standards for a problem tracking system and a technical support knowledge base.
Assisting customers in the installation and deployment of the Crossbeam product in both trial and operational networks.
Clearly identify, document and find solutions for customer issues and product problems.
Escalating critical customer situations to the appropriate level of management and engineering expertise.
Communicating technical issues and solutions to the engineering, SQA, sales, and support teams as well as to the customer base.
Some travel to customers sites is required

Experience/Requirements:

Ability to debug and reproduce hardware, software, and network problems including network performance and interoperability issues.
Experience with TCP/IP, UDP, DNS, NFS, SMTP, HTTP/HTTPS, and ARP.
Experience with security applications such as Check Point Firewall, Check Point VSX, ISS, Sourcefire, Websense, and Trend is a big plus.
Experience with firewall applications, VPNs, IPS/IDS, and other security solutions.
Hands-on LAN/WAN troubleshooting experience using network protocol analyzers and traffic generators such as the sniffer or similar product.
Working knowledge of Linux with the ability to configure, build, and maintain applications servers, and FTP servers, and web servers.
Experience with routing protocols such as BGP, OSPF, and RIP.
Experience using a CLI for device configurations as well as SNMP based network management system.
Must possess strong communication, interpersonal and leadership skills and have demonstrated a history of high-level achievement in cross-functional organizations.

Education:

BSEE/BSCS or equivalent technical industry experience.

Interested candidates should send resume (please note which shift you are applying for) to jobs@crossbeam.com.

CASP (Crossbeam Accredited Services Partner) Program Manager

In this leadership position, the CASP Manager will be responsible for managing, growing and improving the Crossbeam Service Partner relationships for all CASP Programs and Services (CASP-Support, CASP-ProServ, and CASP-ATP) to ensure highest level of support and services to our customers via the entire eco-system worldwide. As a senior member of the Technical Services staff this individual will be expected to have a thorough understanding of the criteria required for a potential company to become a high quality CASP Partner for Crossbeam. The CASP Manager will be the conduit between Crossbeam and the CASP partner, ensuring seamless communication and joint effort toward satisfying the end-customer.

Travel: up to 50%

The role includes but not limited to:

Qualify and Recruit new partners that provide strategic leverage to Crossbeam Client
services and Business as a whole evaluate potential new CASP’s;
On-going compliance and measurement of capabilities
Managing and scheduling regular Business Reviews
Identifying and implement plans for improving underperforming CASP’s
Recommend new programs as well as enhancements to existing programs
Ensure tools, systems, metrics, and templates are in place to run the program successfully.
Create and maintain marketing collaterals
Create and maintain CASP Portal and account qualifications in all systems
Assist and own service renewals through CASP Partners
This position reports to the Vice President of Global Technical Services.

Other responsibilities include:

Take direction from Client Service management as to the requirements and priorities required.
Propose strategic direction and execute tactical activities.
Team with Sales and channel management as required or directed.
Team with Channel management and Marketing to ensure CASP program literature is up to date and communicated for partners to understand.
Ensure synergy and compliance with Sales and Service strategic direction and partner opportunities
Benchmarking and competitive analysis to gain knowledge on improvement opportunities.
Escalating critical issues/situations timely to the appropriate level of management for resolution.
Champion formal reviews (QBRs) with partners.
Establish appropriate processes, templates and metrics to ensure proper measurement, evaluation and status of program.
Collaborate with IT and other organizations to ensure appropriate tools and systems are in place.
Be expert at communicating Crossbeam CASP program, expectations, requirements and role of the partner.
Manage the contract process for new partners (working with Legal and CS Management).

Experience:

Strong understanding of a partner eco-system and experience to act/react to change.
Experience with Crossbeam or similar products and services.
Experience partnering with security applications vendors such as Check Point Firewall, Check Point VSX, Sourcefire, McAfee, Actiance, Imperva, and other ISV applications vendor that are either doing business with Crossbeam or part of the roadmap
10+ years experience in the network and security business with a broad based knowledge of the companies in the space.
Strong written and verbal communication skills, with excellent presentation skills.
Strong listening skills
Excellent interpersonal skills
Proven and demonstrated success in a similar role.

Education:

Marketing or Business degree with Technical Background and strong industry experience.

Interested candidates should send resume to jobs@crossbeam.com.

Senior Technical Trainer

Responsibilities will be split between delivering technical training and curriculum development.

Deliver Crossbeam technical training to end users, partners (channel, VAR), and internal Crossbeam employees, at the customer location, Crossbeam Boxborough, and Crossbeam Mougins, France classrooms. Audiences have technical roles ranging from 1^st level network & data security support to network architects responsible for designing advanced network security solutions.

Up to 50% travel is required.

Develop content for Crossbeam technical training to be delivered in computer-based training (CBT) and instructor-led training (ILT) format.

Education Required:
Bachelor of Science in Computer Science, Electrical Engineering, or equivalent experience

Experience Required:
To be considered, candidates must have the following qualifications:

Solid understanding of IP networking up to layer 4
A thorough understanding of switching and routing protocols
Exposure to Linux
Delivered network-related technical training

Pluses:

Experience with Firewall or IPS installation and troubleshooting a plus
Hands on experience working with networking equipment

Delivered or developed technical training for network security applications a plus

Interested candidates should send resume to jobs@crossbeam.com.

Principal Manufacturing Test Engineer

We are looking for an experienced Manufacturing Test Engineer to become a member of our Operations Test Engineering team. The successful candidate will work closely with our contract manufacturers, manufacturing team members, hardware engineering, SQA engineering and Crossbeam Production and RMA personnel. The position will include, but is not limited to, the following responsibilities:

Debug production and field return products to component level, supplying root cause analysis, trending & problem alerts through in-house or supplier provided repair data.
Maintain and repair test equipment.
Write and review manufacturing test procedures
Write scripts to create, update, & maintain test programs
Supply debug and test support to external manufacturing, distributors and repair sites.
Provide feedback to Operations Management on test proficiency and manufacturing readiness of multiple test programs.
Work closely with Engineering personnel to devise next level of testing methods
Validate test implementations at domestic and international CM & Distributor sites.
Support manufacturing test on day to day production issues at multiple manufacturing, repair, and/or distribution sites.
Support Contract Manufacturers with ICT, ESS, Functional, and System Test requirements.

Candidates must demonstrate experience in the following areas:

5+ years of experience debugging to component level in an ISO manufacturing environment
Minimum BSEE or equivalent experience required
Minimum 5 years experience in production test engineering support.
Linux, TCL, and other scripting experience essential.
Strong, self motivated person with desire to learn and grow in a fast paced environment.
Proficiency with MSWord and Excel.
Must be a hands-on individual, who enjoys working in a production environment
Exceptional problem solving and troubleshooting skills with both hardware and software
Superb work ethic and team player; a ‘can-do’ and ‘will-do’ attitude is essential
Ability to interact well with cross-functional teams.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and tasks in a dynamic work environment
Assist with Production requirements as needed.
Other duties as assigned by management

Interested candidates should send resume to jobs@crossbeam.com.

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